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© 2020 by AURELIA CREATIVES LLC

SHIPPING INFORMATION

SHIPPING POLICY

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.  We do not take responsibility for incorrect information. If your packaged is returned to us due to incorrect address information, you will be charged the return shipping fee PLUS the re-shipment fee if you still wish to receive your item. If you wish to forfeit your item, you will be refunded your order MINUS the return shipping fee. Shipping fees are non-refundable.

When your order has been shipped, you will receive a confirmation email.

Please note, shipping times do not include the standard processing time.

Shipping prices are based on the item you order and your location. If you order multiple items, the shipping price will be based on the the largest item in your order. If you order multiples of the same item, shipping prices may be multiplied depending on the weight of your final package.

RETURN & EXCHANGE POLICY

Due to the collective nature of art and art products, we do not accept returns or exchanges unless the item you have received is damaged.

If you receive a defective item, please contact us with details of the product and the damage. We may ask for photos in order to asses to damage.

Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement as a result of the damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

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